Delivery & Payment
BareHearth Goods Ltd. delivers zero waste and eco-friendly household goods across the United Kingdom using carbon-conscious courier routes and plastic-free packaging. Every order is dispatched from our UK warehouse within one business day and arrives with full tracking so you know exactly when to expect your parcel.
- Processing time
- Orders placed before 11:30 ship the same day; otherwise, they go out the next business day.
- Delivery time
- 2-3 business days
- Delivery cost
- Starting at £3.99; free when you spend over £60.
- Payment
- Cash on delivery
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £3.99 |
| DPD UK Next Day | 1-2 business days | £5.99 |
Delivery times are measured in business days from dispatch. Remote areas might add 1 to 2 days.
3. Order processing
If you order before 11:30 on a business day, we dispatch it that same day. Orders after that time, or on weekends or public holidays, are dispatched the next business day. You'll get a confirmation email with your order number as soon as the order is placed.
Each item is wrapped in unbleached recycled kraft paper or compostable mailers, with corrugated cardboard void fill and paper tape. Glass and ceramic goods are secured in molded recycled pulp inserts and an outer rigid cardboard box marked with a fragile label. No plastic tape, bubble wrap, or polystyrene is used at any point.
4. Tracking your parcel
As soon as your order leaves our warehouse, we send an automated email and SMS with a tracking number and a link to the courier's live tracking page. You can follow your parcel from dispatch to delivery and opt into delivery alerts.
5. Lost or delayed parcel
If tracking shows no movement for 5 business days, reach out to [email protected] with your order number. We'll start a trace with the courier and either resend the order or refund it completely, your call, within 10 business days of your claim.
6. Damaged on arrival
If your parcel arrives damaged, take clear photos of the outer box, the inner packaging, and the damaged item within 48 hours. Email those photos and your order number to [email protected]. We will arrange a replacement or a full refund, and we will ask the courier to collect the damaged parcel from you at no cost.
7. Payment methods
We accept Cash on delivery. We'll never ask for your card or online-banking details via email or phone.
8. Delivery outside United Kingdom
We send orders to selected countries. At checkout, before you pay, you'll see the shipping cost and delivery time for your destination. Any import duties are the receiver's responsibility.
9. Questions about this policy
Contact us at [email protected] or call +44 121 561 1301 during Mon-Fri 07:30-15:00, Sat 10:15-14:00. We respond to every request within one business day.
- Merchant
- BareHearth Goods Ltd.
- Registered address
- 20 Colmore Row, Birmingham B3 2BJ, United Kingdom
- [email protected]
- Phone
- +44 121 561 1301
- Working hours
- Mon-Fri 07:30-15:00, Sat 10:15-14:00
- Registration
- Company No. 12864579